GILD service terms.

Written to be read. Serving NC, SC & GA. Last updated September 2026.

The agreement

GILD is provided by Edge Intel to beauty and grooming businesses in North Carolina, South Carolina, and Georgia.
Service begins on the activation date and continues month to month unless a plan states an initial commitment.
Everything included in a plan is listed on the pricing page. Anything not listed is an add-on or a separate quote.

Activation is a one-time fee, billed at signing, that covers setup, configuration, knowledge ingestion, and launch.
Monthly fees are billed in advance on the same calendar day each month.
Add-ons are billed with the monthly plan and prorated on the month they are added.
Overage — conversations, locations, or seats beyond plan limits — is billed at the published add-on rate, never silently.
Prices are in USD and exclude applicable taxes.

The 14-day trial gives access to the launch agents on a single location with a capped conversation volume.
No activation fee is charged during the trial.
If you do not continue, your workspace is deactivated and your data is exported on request within 30 days.

Limited to the first 10 qualified businesses or a firm closing date, whichever comes first.
The rate is protected for 12 months from activation, not for life.
A three-month initial commitment applies.
Structured feedback and onboarding participation are expected.
Case-study participation happens only with explicit written permission.
Founding pricing does not stack with any other discount or promotion.

You may upgrade at any time; the new rate applies from the next billing date.
Downgrades and cancellations take effect at the end of the current billing period, with 30 days' written notice.
Activation fees are non-refundable once configuration work has started.
Founding Members may cancel after the three-month commitment on the same 30-day notice.

GILD keeps the agents running, the knowledge current within the agreed cadence, and reporting delivered on schedule.
You provide accurate business information, approved brand assets, service and pricing details, and a named point of contact.
Approvals requested from you — copy, offers, publishing — pause the clock on the related deliverable until returned.
You are responsible for the legal accuracy of claims, prices, and offers you ask GILD to publish on your behalf.

Client data captured through GILD belongs to you and is exported on request.
GILD processes data only to deliver the service and never sells it.
Messaging follows carrier and platform rules: consent is captured at opt-in and every SMS honors STOP.
See the Privacy Policy for the full detail on retention, processors, and requests.

Conversation, location, seat, and workflow limits are the fair-use boundaries of each plan.
GILD may pause automated sending if usage risks carrier compliance or platform suspension, and will tell you why.
No guarantee of ranking, booking volume, revenue, or any specific commercial outcome is made or implied.
Third-party platforms — calendars, payments, messaging, social — are governed by their own terms and availability.